Michael Mallett | Visionary Strategist & Technologist

VISIONARY STRATEGIST & TECHNOLOGIST

Understanding, designing, and delivering meaningful, personal experiences through digital and artificial intelligence technologies.

Michael is a strategy, sales, and product solution leader with 15+ years experience across the fields of customer experience, digital technologies, and artificial intelligence. His disruptive product innovation, go-to-market leadership, and consultative value-creation approach are responsible for several market-impacting events in the CFM/CXM space known to have significantly contributed to Medallia's IPO in 2019 and PE sale in 2021. His foresight, solution design, and advisory is trusted by Fortune 500 companies, notable industry media and analyst sources, and 1000s of colleagues. 

LEADERSHIP IN ACTION

Highlight Video FroM PUBLIC APPEARANCES (02:52)

Customer Experience MagazineCRM BuyerThe AI JournalTechRadarCMSWireThe Agile BrandCustomerThinkInfinite LeadersCustomer Experience MagazineCRM BuyerThe AI JournalTechRadarCMSWireThe Agile BrandCustomerThinkInfinite Leaders

"He possesses a rare combination of high-level strategic vision and the tactical partnership skills required to execute…in a complex environment. [And] Michael excels at identifying market signals before they become trends…For any leader looking for a strategic catalyst and product professional who can drive growth through innovation and deep stakeholder alignment, Michael is the absolute gold standard"

Simonetta TurekFormer CPO of Medallia & leader at Twilio, Amazon, and Sage

"What separates Michael from most technologists I’ve worked with is a rare duality - he can hold the grand vision and own the finest detail simultaneously. He gives CEOs and product leaders the confidence to move fast…He’s genuinely curious. Relentlessly ambitious. Optimistic in a way that’s contagious…Working alongside Michael has been one of the true highlights of my career."

Mike DebnarVP Retail of Medallia & former VP of Digital Innovation at 7-Eleven

"Michael’s superpower is his ability to recognize market opportunity almost instantly and convert it into action. He translates customer demand into compelling packaged solutions, equips sales teams with clear and effective enablement, and drives product requirements that sustain growth and market leadership. Just as importantly, Michael raises the standard of everything around him. If growth, execution, and market impact matter to your business, Michael is the kind of leader you want in the room."

Dave JardineSVP Sales & GM, Americas of Bloomreach & former SVP Global Presales & Solution Consulting of Medallia

"Working with Michael was one of those rare partnerships where the work moved faster because the thinking was shared. We spent years in the trenches together building an array of GTM strategies, shaping sales plays, pressure‑testing product ideas, and turning loose concepts into roadmaps that could survive executive scrutiny when put in front of even the most skeptical of prospects. He sees the commercial angles early and connects them to the product reality, and then does the hard work of stitching everything together so the organisation can execute cleanly…I would happily partner with him again."

Kristian KeepVP Engineering, Raft & former VP of Engineering, Medallia

"It was my distinct privilege to work with Michael while at Medallia and glad we’ve been able to stay in touch since. [He is] a class act, an amplifier of value no matter what team [he’s] on, and an innovator at heart."

Bill StaikosChief Customer Officer/Advisor, former SVP of Medallia, & multi-year awarded Top CX Voice

"Thanks for all your assistance, guidance, and availability over the years. You've got a long legacy & many, many fans you've helped along the way."

Vice President of Customer ExperienceGlobal Residential Development Company